1. Overview
Order cancellation depends on the order's current status and the circumstances of the request.
2. Customer Cancellation
Customers should request cancellation as soon as possible through the available order interface or by contacting support.
A cancellation request does not necessarily mean the order has been cancelled.
3. Orders Already Dispatched
Orders that have already been handed to a courier may require a separate review.
4. Seller or Platform Cancellation
An order may be cancelled where:
- The book is unavailable.
- The seller cannot fulfil the order.
- Payment cannot be verified.
- A technical or operational issue prevents fulfilment.
- Another valid reason requires cancellation.
5. Refunds Following Cancellation
Where a refund is applicable, it will be handled according to the Return & Refund Policy and applicable legal requirements.