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Contact & complaints

This is a draft under review. It is not yet a final policy and may change before publication.

Contact Sashroyi

For questions about books, orders, account access, returns, refunds or other platform issues, contact:

  • Email: support@sashroyi.com
  • Phone: +8801782718900
  • Address: Sashroyi, Fazal Khan Road, Sirajganj Sadar, 6700, Bangladesh.

Submitting a Complaint

Please include:

  • Your name.
  • Your registered email or phone number, where applicable.
  • Order or listing reference, if relevant.
  • A clear description of the issue.
  • Relevant supporting information.

Avoid sending passwords, OTPs, full payment-card details or other authentication secrets.

Sashroyi will review complaints and respond through the available contact channel.

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