1. Overview
Sashroyi understands that customers may occasionally receive books that do not meet their expectations.
Return and refund requests are reviewed individually.
2. Reasons for Contacting Support
Customers should contact Sashroyi if:
- The wrong book was delivered.
- The delivered book is materially different from its listing description.
- The book has significant undisclosed damage.
- Pages are missing or the book is otherwise materially incomplete.
- Another issue has occurred with the order.
These examples are grounds for review, not automatic guarantees of approval.
3. How to Request a Return
Customers should:
- Contact support@sashroyi.com.
- Provide the order number.
- Explain the issue.
- Include relevant photographs where appropriate.
- Follow the instructions provided by support.
4. Review Process
Each request will be assessed based on:
- The original listing description.
- The condition of the book received.
- The information provided by the customer.
- Relevant transaction and delivery information.
- Applicable legal requirements.
5. Refunds
Refund eligibility and the method of refund will depend on the review outcome and the original payment method.
6. Important Notice
Customers should contact support promptly after identifying an issue.